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Office of Child Support Services: COVID-19 Virus

Key Bank is currently experiencing record volume on the toll-free number due to the nationwide spikes in unemployment and the product team is working around the clock with customer service to implement a number of changes, to help increase capacity and decrease wait times into customer service.

Key Bank apologizes for the delay.


In Rhode Island it is state law for child support and/or medical support orders to be paid through income withholding paid through the Rhode Island Family Court - RI Child Support Payment Service Unit, or the (SDU) for short. A custodial parent who receives child support paid through the SDU has two options for receiving their payments.

The CP may choose to receive these payments via direct deposit into his or her checking or savings account, or through an automatic deposit sent to an electronic payment card (electronic transfer of funds to an ATM card) called a "KIDS Card". This choice can be made at the time the Application for Services is completed, completion of a CSS-1 form, or upon receipt of the "Welcome Letter" sent from the Office of Child Support Services. If no selection has been made, and once a payment has been received at the RI Child Support Payment Service Unit, the custodial parent will automatically be enrolled in the Kids Card debit card program and may access funds on the electronic prepaid payment card (debit card).

If you need to update your preference for receiving child support payments and you prefer the electronic payment card, please complete an Electronic Distribution Enrollment/Authorization form now.

Electronic Distribution Enrollment/Authorization-Spanish


You may choose to receive your Child Support payments in your checking or savings account by completing and submitting the Authorization for Direct Deposit form. Completed forms should be returned to our Accounting Office at 77 Dorrance Street, Providence RI 02903.

Once the direct deposit authorization form has been received our office will process your request. This could take 2 - 3 weeks, because the account information must be verified by your bank. When this has been completed, Child Support payments will automatically be deposited directly into the checking or savings account you provided.

Please note: Per federal regulations, we cannot delay the distribution of any Child Support payments received. As a result, some payments may initially be sent to a KIDS Card until the direct deposit authorization form is received and your account information has been verified.

Spanish Authorization for Direct Deposit form


If you do not want direct deposits sent to your financial institution, you may sign and return the Electronic Distribution Enrollment/Authorization form. This will enroll you in the KIDS Card debit card program. Once a completed form has been received by our office, you will receive a KeyBank KIDS Card /debit card welcome packet. This will be delivered via the U.S. Postal Service and sent directly from KeyBank. The KIDS Card welcome packet is mailed to the address we have on record for you.

The welcome packet will include your new KIDS Card debit card and detailed information about the debit card program, such as:

  • how to view your account balance, transaction history, or card activity online;
  • information about creating automatic bill payments online;
  • or, information on how you may transfer some or the entire KIDS Card balance to an external checking or savings account;
  • Key2Benefits --the card holder website, additional information about KeyBank.

Please note that if you do not complete and return either authorization form, you will be mailed a KIDS Card debit card, automatically enrolling you in the electronic debit card program. You must activate the card in order to access payments.



If you need to update your address information with the OCSS complete the form below. Please remember to supply any requested documentation along with this form.

Please note the KeyBank Prepaid Card Replacement Policy Changes effective July, 2018.