The Office of Child Support Services is experiencing technical difficulties with its voicemail system. The issue only effects callers dialing a direct telephone extension. OCSS is working to resolve the issue as quickly as possible. We apologize for any inconveniences.
The Customer Voice Response Information System is not affected. Customers may obtain case specific information by calling (401) 458 - 4400.
The mission of the Child Support Agency is derived from the title IV-D of the Social Security Act:
To enhance the well being of children by assuring that assistance in obtaining support, including financial and medical, is available to children through locating parents, establishing paternity, establishing support obligations and monitoring and enforcing those obligations.
It is the responsibility of every parent to make sure their child has enough food to eat, has their health care needs met, clothes to wear, and a safe place to live. Still, some children do not get the support they need. Regardless of their living situation or relationship, both parents should provide the financial and emotional support a child needs to grow into a responsible adult. Rhode Island's child support program can help.
To encourage parental responsibility, the Office of Child Support Services establishes paternity of children, establishes court orders for financial and medical support, modifies or changes the order when appropriate, and vigorously enforces support orders. The Office of Child Support Services promotes the emotional involvement of both parents in the life of the child by working with other state agencies, community groups, schools and hospitals.
There are two parents in every child support case. One is the custodial parent, the one who lives with the child and has the primary day-to-day responsibility and who is entitled to receive child support for the care of the child. And the other is the non-custodial parent who may have visitation, or joint custody of the child and who is obligated to pay child support.
Remember: your child has the right to support and you have the right to the services this office provides. All the services described on this site are available to you.
We hope the information here will help you find your way along the child support road. Keep in mind: Child support is more than just money. If you would like more information, please contact the support office at 401-458-4400 and have available your Case ID and PIN number. That is all you need to gather important information about your case.
Effective January 30, 2018, the Rhode Island Child Support Rules and Regulations were finalized and filed with the Secretary of State's Office.
A recent amendment finalized in May 2019 includes employment in another country in the Passport Denial hardship exemption reasons.
The Rhode Island strategic plan is based on the National Child Support Enforcement Strategic Pan. This plan incorporates Rhode Island procedures and laws in it. It acts as a roadmap for Rhode Island providing a set of updated objectives and related strategies.
Case Specific Information
Have a question about your Child Support case? The Child Support Interactive Voice Response (IVR) System has answers to frequently asked questions. Dail
Notice explaining our policy regarding the Housing Authority and our ability to provide a payment history to the custodial parent.
What is the Family Violence Option Advocacy Program?
The Family Violence Option Advocacy Program (FVOAP) assists our clients who are victims/survivors of domestic violence.
The FVOAP works with the Department of Human Services (DHS), Rhode Island Coalition Against Domestic Violence (RICADV), RI Works (RI's cash assistance program), and the Child Care Assistance Program (CCAP).
Through the FVOAP program, clients may be able to obtain a waiver from certain requirements of the RI Works program or Child Care Assistance Program. The FVOAP also assists victims/survivors with safety planning and provides referrals to various programs and services throughout the state.
For more information, view the FVOAP brochure.