The last week in November 2015, the Office of Child Support Services began offering e-IWO as an option for employers, eliminating the need to mail paper Income Withholding Orders to employers. The entire process can now be done electronically. The Federal Office of Child Support Enforcement (OCSE) oversees and sets the program guidelines. Below, are common questions that employers, custodial, and noncustodial parents may have.
e-IWO is an efficient and cost-effective way to electronically exchange income withholding order (IWO) information between state child support agencies and employers.
Some of the benefits include:
For information about the e-IWO Project, including how to participate, please contact Bill Stuart from the Federal Office of Child Support Enforcement. His telephone number is (518)-399-9241. E-mails can be sent to firstname.lastname@example.org
The e-IWO process requires either a Secure File Transfer Protocol (SFTP) server or a File Transfer Protocol server with a Virtual Private Network (VPN).
No. OCSE places all files on a secure server designated by the employer for information exchange.
No. OCSE sends orders to a secure server designated by the employer.
Employers receive their e-IWOs the day after the state child support agency generates them.
November 23, 2015.
There are two options, one which involves programming, and an option which involves no programming.
If you are a medium to large employer who has Information Technology (IT) resources that can commit to several months of programming this option may be for you.
With this option, IWOs are sent to you in your choice of a flat file format or .XML document. You process the electronic records and make the appropriate update to your payroll system based on the IWO. An image ready .PDF copy of the IWO can be sent along with your file selection. You create an acknowledgment record, indicating to the state whether the IWO received is accepted (i.e., will be processed and payments sent to the state) or rejected (i.e., employee never worked there, duplicate IWO, etc.).
Based on employer experience, implementation of this option can take 3-5 months.There are two options, one which involves programming, and an option which involves no programming.
If you receive a small number of IWOs per month or do not have IT resources to implement the System-to-System option the NPO is for you. Receiving IWOs and acknowledging them is an easy and straightforward process. This option requires no programming and minimal effort (configuration of a server and directories) is required from your company’s IT department. With this option, you receive an image ready .PDF copy of the IWO and a prefilled acknowledgment as either a fillable .PDF or a MS Excel spreadsheet.
Based on employer experience, implementation of this option can take 2-4 weeks.
More details about each option are explained here.