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Handling Your Child Support Case Without Visiting the Office

The DHS Office of Child Support Services (OCSS) Lobby is currently closed. We are still here to work for you and your family. We can do that best by working together.

We are providing alternative options to handle many routine activities, such as requesting and returning forms, obtaining the status of your case, and more.

You will find answers for many questions you may have by reading the information and links contained on this webpage.

Reminder:The OCSS does not accept child support payments at our office. To learn how to make payments visit our Make Child Support Payments page.

Payment Information

Court Information

Due to the COVID-19 virus, the Supreme Court has postponed all court hearings.

In accordance with the administrative and supervisory responsibilities conferred on the Chief Judge of the Family Court under R.I. Gen Laws § 8-10-14 and in light of Executive Order No. 2020-04 issued by the Rhode Island Supreme Court, due to severe risk of person-to-person transmission of the 2019 novel Coronavirus "COVID-19", which has been declared a pandemic by the World Health Organization and which has occasioned the declaration of a State of Emergency in the State of Rhode Island, Family Court calendars and appointments are suspended from March 23, 2020 through May 17, 2020.

Updated: May 15, 2020

The Courts have extended their emergency measures thru June 1, 2020. As a result, all Court houses are closed to the public and any court hearings have been rescheduled.

This includes the McGrath Judicial Complex (Washington County) and the Murray Judicial Complex (Newport County).

For cases with successful constable service for the parties: OCSS is in the process of mailing parties Reschedule Letters, that will indicate your new court hearing date.

Read more about Court Hearings in the Common Question & Answers section below.

Resolve an Enforcement Action

If you are a parent who owes support and recently received a notice from us concerning action that may be taken due to nonpayment of child support, we can assist you without you visiting our office.

Understanding your ability to pay and current circumstances is important to us. You can contact us to provide this information.

You can contact your child support case worker by calling them directly. Please go to the "Contact Us" page review the tables to determine who your assigned worker is. Remember: Cases are broken down into different case types. There are four types of child support cases: Paternity , Establishment, Enforcement, or Interstate.

Contact Us

Submit Online Inquiry

Use the online inquiry form to send an email to our office. It will be forwarded to the appropriate caseworker, and they will respond to your inquiry within two business days.

Online Contact Form

Obtain & Return Forms by Mail

Did you know that many of the forms available at our office are also online? Go to our Forms Page to obtain a form.

You can complete the form with all requested information, and return it to your caseworker via mail.

Mailing forms back to us is the best way for us to quickly move forward with your case.

  • Return Forms by Mail
      Mailing Address:
      State of Rhode Island
      Office of Child Support Services
      77 Dorrance Street
      Providence, Rhode Island 02903

In many cases, our Community Outreach Liaison can provide assistance to you about who the appropriate person is that you need to speak with. Email her using the email address below.

Contact Us

Unemployed or Working Less & Paying Child Support?

Are you the parent that is paying child support, and a Covid-19 related situation has affected your ability to pay your child support obligation?

If you recently have become unemployed, temporarily out of work, or you are working less hours, you should apply for unemployment benefits.

In many Covid-19-related situations, you will be eligible for Unemployment Compensation benefits. In Rhode Island, unemployment benefits are administered by the Rhode Island Department of Labor & Training (DLT).

RI DLT Workplace Fact Sheet Updated RI DLT Workplace Fact Sheet RI DLT Website

 Child Support & Federal Stimulus Payments

The United States Congress added a number of exemptions concerning the stimulus rebate payments within the CARES Act, however, they did not exempt child support arrears. Therefore, if a person owes more than $150 in a public assistance case or more than $500 in a non-public assistance child support case, federal law requires that the stimulus rebate payment be intercepted up to the total amount of child support owed. This payment will be applied to the parent’s child support case and sent to the appropriate party.

Here are some important facts regarding your child support and the federal stimulus payment.

More Information Treasury FAQ

Questions & Answers

During this period our customers may have many different questions. We have created a document which answers many of the most common questions our customers may have.

COVID-19: Common Child Support Questions & Answers