RI.gov R.I. Government Agencies | Privacy Policy |

Case Manager Website

Access your information online

If you have never set up an account profile, before you can view the payment history on your account, or change your PIN, you will need to create your account profile. You will need the following:

  • Your case number (included in Welcome Letter).
  • Your personal identification number (PIN) (incldued in Welcome Letter).

If you have never accessed your online account, then create an account profile using the "Welcome Letter" you recieved from the Office of Child Support Services. The letter includes your case number, and PIN. That information is needed to create your Login information.
Clicking the link below will bring you to the Case Manager login page. Here you will be able to set up your account. Click on the Create Account button to get started - This is located directly underneath the Log In box, on the right side of the page. Once your account is created you then will be able to view recent payments, and change your PIN.

Click this Link the DHS Client Portal - OCSS Case Manager Homepage

More Information Available

The purpose of the Office of Child Support Services Case Manager Website is for custodial and non-custodial parents have access to the most recent information about their case.

The Case Information Website includes more information:

Now all the information you are able to listen to on our Voice Response System is available online when you log into your Case Information account.

  • Last 13 Months of payments made and received
  • Current court orders or past due balance information
  • Future court dates or upcoming appointment information
  • Child support enforcement actions taken on your case and dates the action was taken
  • Your case PIN (personal identification number)
  • Update case information

Existing Users:

If you have forgotten your Username, or Password - both can be reset using the link below. This link allows you to look up your login information. You can click the "Forgot my Username" or "Forgot my Password" link located in the Account Manager section of the Login page.

You can view all of your cases in the 'Case Information' page.  Click on the 'Case Information' link located under the 'Menu' navigation to select a page to view.

Click this Link the Case Manager Homepage

Forgot your password?

The following information guide will be helpful if a password is forgotten. This explains how to reset your password and username. Please try these steps before contacting the office. As always you may visit the office for assistance.

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Printable Version of the DHS Portal Online Payment Account: Information Guide